How to handle a Call or Text from an unknown number
Only answer calls/texts from known numbers. If you answer a call from an unknown number, hang up immediately. If you answer the phone and the caller or recording asks you to select a button or number to stop receiving the calls, you should just hang up. Scammers often use this trick to identify potential targets.
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Do not respond to any questions, especially those that can be answered “yes” or “no.” By responding “yes,” you’re informing robocallers that your phone number is active. They then might sell your number to other telemarketers, leading to more unwanted calls. Criminals also may record your answers and use the recordings to impersonate you, such as authorizing charges to your credit card or account.
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Never give out personal information, such as account numbers, Social Security numbers, maiden names, passwords or other identifying information in response to unexpected calls/texts or if you are suspicious of the caller/sender.
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If you get an inquiry from someone who says they represent a company or government agency, hang up and call the organization using the phone number from your account statement, the phone book or its website to verify the authenticity of the request. You will usually receive a statement in the U.S. mail or email before a phone call from a legitimate source, particularly if the caller asks for a payment.
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Use caution if you are being pressured to divulge personal information.
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If you have a voicemail account, be sure to set a password for it. Some voicemail services are preset to allow access if you call from your own phone number. A malicious actor could spoof your phone number and gain access to your voicemail if you do not set a password.
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