Things to consider before calling technical support
** 10 IT Troubleshooting Tips: Save Time and Frustration **
1. Observe – Review events leading up to the problem.
2. Check life support – Check if the device has power.
3. Restart – Restart the device if you have control of a restart command or button.
4. Save your work – Save your settings or configuration.
5. Reboot/Power Cycle – A simple power-off and reboot solves more problems than anything else.
If the problem is no access or communication, try rebooting the network.
6. Narrow it down – Think about specifically what is not working.
7. Be ready – Have all the details ready for when you call support.
8. Scan – Check if there can be other programs or elements in your environment causing the issue.
9. Research – Do some research with Google on the issue as there may be a simple cause or fix.
10. Question – Ask yourself if it is something that you may have done to cause the issue. Maybe there is a recommended practice you ignored.
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What’s the alternative to doing your own basic troubleshooting? Sometimes it’s actually faster to just call. The tech may have seen the problem a hundred times before and knows exactly what to do. If you have an unlimited support contract, this may be the best approach.
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Just don’t use a ticketing system to make idle threats of ‘I am going to return this thing and I want my money back because it don’t work’. Cause really support doesn’t want to hear it and you just sound like a whinny child.
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